Return & Exchange Policy

We hope that you'll love everything you ordered from itoolmax.com. But if you are not satisfied, you can return or exchange it within 30 days from the delivered date.

Note: We aren't able to accept returns or exchanges unless they have been authorized by our Customer Service team support@itoolmax.com. We do not accept returned items that were sent back directly without notifying us first. If you want to returns or exchanges, please contact us to provide your Order Number and state the reason. After receiving your email with exchange/return request, our customer service representatives will send the exchange/return instructions back to you via email. Please follow the instructions to process the exchange/return.

We're sorry you didn't love your ordered from www.itoolmax.com. Read the instructions below to learn more about returns or exchanges.

Order Cancellation

  1. For orders canceled within 24 hours of purchase but have not been shipped, we will offer a full refund.
  2. We will NOT accept an order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
  3. Generally, you will receive a refund within 3 to 7 business days. (If no refund is received within 15 days, please contact us via email)

Return/Exchange Process

  1. Items can be returned or exchanged within 30 days from the delivered date. Note that overdue requests may not be accepted.
  2. Return shipping fees are at the customer's own expense.
  3. We'll email you once processing your refund or exchange and the refund will be issued to your original payment method. Generally, you will receive a refund within 5 to 15 business days. (If no refund is received within 30 days, please contact us via email)

Note: All return/exchange items must be returned unworn, undamaged, unwashed and with all the original labels attached in original packaging. If not, the buyer is responsible for all incurred fees and there will be no refund. If you run into any issues, feel free to drop us an email at support@itoolmax.com.

 

Back to steps


Contact support@itoolmax.com for customer service team support. Please attach a short video showing the problem.
Our after-sales support team will determine if your order is eligible for a refund.
(After confirming that your order is eligible, they will provide you with a Return Material Authorization (RMA) number and return shipping label. Do not ship until then, iToolMax will not accept returns without prior authorization and RMA.)

After the warehouse confirms receipt of the defective product, iToolMax will process your return or warranty in accordance with the Returns or Warranty Policy.

Return Shipping
If the return is caused by the consumer, the consumer shall bear the shipping cost. The specific cost should depend on the courier company you choose. If, due to us, the goods received are damaged or incorrect, the consumer is not responsible for the shipping costs.

Shipping charges shall be paid by the customer in the following cases:

1.Return the product without any proven defect.
2.Warranty claims for items shipped outside of the original country of purchase.
3.The returned item claimed to be defective but was found by iToolMax to be in working order.
4.Costs associated with unauthorized returns or any returns made outside of an approved warranty process.
5.If the delivery attempt is unsuccessful for reasons such as refusal, invalid address, or lack of signature, resulting in reshipment or cancellation, you will be responsible for the additional handling and shipping fees that might occur.

For further inquiries:

If you have any further questions, please contact our customer services at: support@itoolmax.com