1 Year Product Warranty

We prioritize customer satisfaction and stand by the quality of our products. iToolMax provides a one-year warranty starting from the date of purchase.

30-Day Returns, Refunds Policy

Return Policy

Unless otherwise stated, any purchase made directly from itoolmax.com may be returned within 30 days of receipt of the product for a full refund. 

Return Conditions

All requests for returning must be claimed within 30 days and inform iToolMax Official Team timely via emails. Returns must include all accessories. Items must be intact and undamaged, placed in original packaging. Returns may be rejected if they do not meet these conditions.

Return Costs

Buyer Responsibility: If the return is due to non-quality related reasons, such as personal preference changes, dissatisfaction, or the wrong items ordered, the buyer shall be responsible for the return shipping costs.

iToolMax Responsibility:If the return is due to a proven defect, iToolMax will be responsible for any damage and loss that occurs during the entire transportation process and will be responsible for re-sending a new and intact product to the buyers.

Return Process

1.Contact Customer Service: To initiate a return, contact our customer service team at support@itoolmax.com. Provide your order number and reason for the return.

2.Ship the Product: Pack the product securely and ship it to the designated address provided by the customer service team.

3.Send Return Information to iToolMax: Provide the tracking number and logistics company name once sending the return. (Buyer Responsibility)

4.Refund Pending: Refunds on authorized returns will be processed within 30 days of iToolMax’s receipt of the returned item. Your refund will be issued to the original payment method.

Return Exceptions

Before returning an item, please be sure to contact us and wait for our approval.Any returned item that has been excessively worn, used, or altered will not be accepted for return. Returned items that show malicious and/or intentional physical damage are not covered under this policy. Please be sure to keep your copy of the proof of delivery. If iToolMax is unable to verify its receipt of the returned item, iToolMax will not be liable for any repair, replacement, or refund on the returned item.

Tips

Here are some return addresses for your reference. The actual return address is based on the address provided by iToolMax Customer Service.

USA: 131 Marcellin Dr #65972806 City of Industry California 91789 US

Since we are a global company, the return address varies by country. we have different warehouses for different products and the items must be returned to the appropriate location to ensure timely processing.The specific and accurate address is subject to the customer service.

Refund Policy

1. Refund Eligibility:

Products must be unused and in original condition, with all labels and protective stickers intact.

2. Partial Refunds:

Partial refunds may be issued for products that show signs of use, are missing accessories, or are not returned in their original condition.

3. Unauthorized Returns:

Costs associated with unauthorized returns (any returns made outside of the approved warranty process) are the responsibility of the buyer.

4. Damage in Transit:

For non-quality related warranty claims, iToolMax does not provide refunds for items damaged in transit. The buyer assumes responsibility for any damage or loss incurred in transit for non-quality related returns.

Contact Us

For fastest response:
📧 Email: support@itoolmax.com (we will reply you within 24-72 hours)
💬 Live Chat: we will reply you in 24 hours
📞 Avoid social media – delays may occur.

We’re committed to resolving issues fairly and promptly. Let’s work together to ensure your satisfaction.